Cefalu & Son
Auto Body & Frame
2140 St Rt 28
Goshen, OH 45122

Helpful Hints: What to do if you're in an accident
  • Identify yourself: Show your driver's license and registration of your vehicle to other driver(s), injured person(s), and the police officer.
  • Record information of the other driver(s) vehicle, injured person(s), and witness(es); Such as, name, address, phone number, ID or driver's license number, birthday, vehicle make and model, license plate, vehicle identification number (17-digit number usually found on the front windshield or the door jam of the vehicle), location, date and time of the accident.
  • Make a claim with your insurance company.
  • Report the accident to the nearest police station even if damages are minimal and no passenger(s) is injured. This can protect you from a hit and run charge later on.
  • If injuries have occurred, consult a physician promptly. For insurance purposes, you must prove that you sought medical attention right away. It is for your protection since injuries donít always show up right away.
  • Donít allow your car to be towed to a repair facility youíre not familiar with. You may ask to have the car towed to your home.
  • Read all papers carefully before you sign them.
  • Make sure that you're not authorizing repairs by signing a towing release.
  • Write down a complete description of the accident as soon as you can, and if possible, take pictures. Recording details of the accident while they are fresh in your mind can be of great assistance for insurance and legal purposes.
  • Notify your insurance company, even if damage is small and there is nobody injured.
  • Follow your insurance companyís prescribed procedures for reporting an accident.
  • Make sure you have even the smallest damages repaired. If not, it might reduce the resale value of the vehicle.

What NOT to do after a major collision

  • Do NOT discuss the accident with anyone except a police officer or a verified representative of YOUR Insurance Company.
  • Do NOT sign statements or claims presented to you by the other driverís insurance company. If you are being pressured, you may wish to consult an attorney.
  • Donít accept a check for the repair of your vehicle unless ALL damage repairs is covered. You are responsible for having the vehicle repaired to YOUR satisfaction.
  • Donít seek the lowest estimate; instead seek the best quality work. Low estimates can sometimes be incomplete repairs. There is a possibility that overlooking things like alignment can cost you more money in the long run.

Information for making an insurance claim

  • You are not obligated to use any particular shop for repairs
  • You are in control. Donít allow the insurance company to steer you.
  • You may pick your own auto body shop.
  • You are not required by law to get more than one estimate
  • You can get referrals or customer satisfaction recommendations from the shop before authorizing work. There are differences in shops. A shop may give a lower price by over looking parts or leaving something out.
  • You may instruct to tow company to take your car home instead of the tow yard. This allows you control to speak to your insurance adjuster along with repair shops at your will.
  • You donít have to accept the insurance companyís appraisal of damage. Check the "Appraisal Clause" in your policy on how to resolve any differences.
  • You are responsible for the cost of repairs. Financial arrangements will be finalized before the vehicle can be released
  • We guarantee our work, not your insurance company.
  • We can help with insurance claim guidance
  • We offer towing and rental services

Cefalu & Son Auto Body & Frame
2140 St Rt 28, Goshen OH 45122

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